Customer Success is a strategy focused on ensuring that info-product customers achieve their goals and get real value from the products they buy. In digital marketingThis involves understanding customer needs, offering proactive support and educating them on the effective use of info-products. The aim is to increase customer satisfaction, reduce the rate of churn and promote loyalty, resulting in referrals and recurring sales. With this Customer Success becomes an essential part of retention and growth in info-products.
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